| Scott Mulkey, M-EDPCOO & PartnerScott Mulkey is a highly experienced professional with over 25 years of expertise in accelerating client onboarding and modernizing CCM/CXM solutions for service providers. As a co-founder of Quantre Solutions in 2007, Scott has focused on supporting industry service providers and enterprises in the financial, insurance, and healthcare industries. Through his experience, Scott has designed and implemented three CCM solutions and modernized two for enterprises and an industry technology company. His solutions have maintained each service provider's unique differentiator while delivering on project goals, such as workflow optimizations, reconciliation and reporting, and increasing capacity throughputs without increasing resources. Scott is a regular speaker, contributor, and thought leader at industry conferences regarding modernization strategies such as communication rationalization, conversational form experiences, and optimizing print production through white paper factory solution designs. With his experience as Operations Manager at Docucorp International's business process division, where he served over 150 customers, Scott brings valuable expertise to his role at Quantre Solutions. Scott led his Quantre team with the release of CxStrategizer, a presale analysis tool for CCM/CXM service providers. CxStrategizer helps reduce implementation and migration timelines, enhances customer experiences, and accelerates the time-to-market. CxStrategizer supports the industry trend of accelerating client onboarding through workflow automation and self-service analysis tools. In 2022, Xplor International, The Electronic Document Systems Association®, recognized Scott Mulkey's 25 years of industry experience and awarded him the industry certification of Electronic Document Professional (EDP)®. In 2023, Xplor International again recognized Scott's industry experience and awarded him the industry designation of Master Electronic Document Professional (M-EDP). Scott's declared area as a subject matter expert was CCM and CXM Strategy Consulting. |
| Cecilia Mas, EDPSenior Solutions ConsultantCecilia Mas is a highly experienced professional with over 30 years of expertise in communications rationalization, systems development, operational workflow development, and process engineering. As a valued member of the Quantre Solutions team, Cecilia brings her extensive subject matter expertise in project and release management, systems analysis and documentation, and application design and implementation to help clients modernize their customer communications workflows. In 2014, Cecilia became Messagepoint certified, demonstrating her communication and content rationalization skills to deliver on client goals. Before joining Quantre, Cecilia served in various capacities, including Project and Release Manager, Business Systems Analyst, and Quality Assurance Manager. She was previously an E-Business Technical Design and Usability Lead with 21st Century Insurance/Farmers Insurance, where she was responsible for the company’s online applications. With her extensive knowledge of communications rationalization, Cecilia is a valuable asset to the Quantre team and is committed to helping clients optimize their workflows to achieve their business goals. In 2023, Xplor International, The Electronic Document Systems Association®, recognized Cecilia Mas' industry experience and awarded her the industry certification of Electronic Document Professional (EDP)®. |
 | Gene Rauch, EDPSenior Solutions ConsultantGene Rauch is a highly experienced professional with over 40 years of experience serving service providers, healthcare, financial services, and government clients in the Customer Communications Management (CCM) industry. As a critical member of the Quantre Solutions team, Gene leverages his extensive operational experience to define and implement Automated Document Factory Solutions for clients, delivering on their operational efficiency, cost control, and governance strategies. With over 30 years of experience executing service provider strategies based on his financial and operational insights, Gene has designed and engineered "White Paper Factory" workflow solutions for multiple service providers, while negotiating mutually beneficial contracts with industry vendors to deliver operational efficiencies and increase operating revenue. With his expertise in operations management, Gene is a valuable asset to the Quantre team and a trusted partner for clients looking to enhance their customer communications workflows. In 2023, Xplor International, The Electronic Document Systems Association®, recognized Gene Rauch's industry experience and awarded him the industry certification of Electronic Document Professional (EDP)®. |
| Mark SuttonSenior Developer and ArchitectMark Sutton is a highly skilled Senior Developer and Architect at Quantre Solutions with over 30 years of industry experience. Mark is dedicated to delivering innovative solutions that meet the evolving needs of Quantre and its customers. His industry experience began at Docucorp International, where he served as the business process outsourcing division’s Technical Architect. As an industry consultant, he supported modernizing Customer Communications Management (CCM) systems and Ricoh Process Director workflows for service providers. With his passion for staying ahead of industry trends and cloud technologies, Mark is committed to delivering innovative solutions. Mark is a highly experienced Azure Architect and App Developer specializing in Azure web apps and SQL database solutions. With extensive experience in Azure SQL, he has a deep understanding of optimizing database performance for high-volume, high-transaction applications. He is well-versed in data modeling with a keen eye for identifying and resolving potential data quality issues before they become problems. His Azure-based applications experience leverages Azure’s ASP.NET MVC, MS Entity Framework, Azure App Services, Azure SQL, Azure Cosmos No-SQL DB, Azure Functions, and Azure Automation services to achieve client’s web app and database development goals. |
 | Ross VacarellaSenior Solutions ConsultantRoss Vacarella is a seasoned professional with over 30 years of experience in customer communications, client advocacy, vendor management, and regulatory governance. As a Senior Solutions Consultant at Quantre Solutions, Ross supports the Operations consulting team, leveraging his extensive business strategies, supply chain management, and leadership background to deliver customized solutions to customers in the healthcare, financial services, and insurance industries. Before joining Quantre, Ross served as the General Manager of Docucorp's Business Process division in Atlanta, GA, overseeing client support, IT development, sales engagement, contract negotiations, P&L, budgeting, and BPO billing. He also honed his client advocacy and vendor management skills by serving on Gunther International's Customer Advisory Board. With his wealth of experience and expertise, Ross is a valuable asset and industry advisor to the Quantre team, bringing a unique perspective to customer communications strategies. As a trusted partner for clients looking to enhance their customer communications strategies, Ross is committed to delivering exceptional results that drive success. |
 | Bill AnchorsSystems Architect ConsultantBill Anchors is a highly experienced professional with over 30 years of expertise in systems architecture, implementation, and management of customer service teams. As a Systems Architect Consultant at Quantre Solutions, Bill supports custom automated document factory software solutions, enhancing document workflow and ADF solutions to improve operational efficiencies and reduce document maintenance costs. With a wealth of experience as a consultant, system architect, and implementations specialist, Bill is a valuable problem-solver, always ready to design a solution for any challenge. Before joining Quantre, Bill was the Implementation Specialist and Manager of the Customer Care Team at Docucorp's Business Process division in Atlanta, GA, where he oversaw customer care and implementation for the company's software solutions. With his extensive experience and expertise, Bill is a valuable asset to the Quantre team and is committed to helping clients optimize their workflows to achieve their business goals. |
 | Leigh GardnerSenior Solutions ConsultantLeigh Gardner is a highly skilled professional with expertise in training program development and delivery, process flow discovery and documentation, policy and procedure development, and case study creation in partnership with the Quantre team. With 15 years of experience in client account management, contract administration, and process improvement analysis, including 10+ years as a senior account manager with Florida Blue's print and mail fulfillment subsidiary and ten years in business development, consulting, and service delivery, Leigh is a valuable asset to the Quantre Solutions team. Leigh specializes in supporting customers in the health care, print mail, and insurance industries, with specialized knowledge of HIPAA Privacy and Security Rule policies and procedures for covered entities and business associates. With her training and process improvement expertise, Leigh is dedicated to delivering exceptional results for clients looking to enhance their customer communications workflows. |
