Press Release
Scott Mulkey to Present at XPLOR22, Learning to Eat the Content Migration Elephant in Less Bites
June 16, 2022 - Xplor International has selected Quantre Solutions' COO & Partner, Scott Mulkey to present a deep dive educational session during XPLOR22, being held September 13 - 15, 2022 in St. Pete Beach, Florida. Quantre Solutions to present on Learning to Eat the Content Migration Elephant in Less Bites. The two-and-a-half-day event focuses on strategies to transform the customer experience and will bring together end-users, analysts, consultants, industry experts, and vendors who will share best practices and trends in the customer communications industry in a casual environment. The XPLOR22 event will feature 40+ educational sessions and panels with session tracks and topics on:
Customer Engagement | Best Practices / Trends | Technology |
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Learning to Eat the Content Migration Elephant in Less Bites
Is your organization missing the point of migrating a customer communications library to a content-centric operating model? As resource constraints get tighter, these content-centric goals are just as important during the planning and development phases as they are post go-live:
- Content is owned by the business
- Streamline governance through self-service
- Rationalize redundant content, templates, & rules
This is a case study of three CCM content-centric migration initiatives and the progressive lessons learned from:
- Leveraging legacy methodologies
- Improved organizational education
- Migration accelerators & onboarding self-service workflows
Date: September 13 - 15, 2022
Register at: Xplor.com
About Quantre Solutions
Quantre Solutions provides customer communications management consulting and professional services support. Quantre’s consulting credentials include designing and modernizing CCM workflows, operations management methodologies, client onboarding analysis, and communication rationalizations for service providers and enterprise clients alike. www.quantresolutions.com
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